![\"\"](\"https:\/\/amarillohearing.com\/wp-content\/uploads\/2020\/09\/download.png\")
<\/figure><\/div>\n\n\n\n1)\u00a0Is my hearing aid on? 2) Is there a problem with the battery? Next, make sure you aren\u2019t working with a dead or weak battery. Remove a fresh battery from the package and remove the sticker\/tab from the battery. We recommend you wait 3-5 minutes after removing the sticker before using the battery. This time allows the battery to completely charge before being ready for use. Insert the new battery into the hearing aid. If you have a battery tester, you can use it to check the power level of the hearing aid battery as well.<\/p>\n\n\n\n 3) Is the hearing aid clogged? \u2022 Wipe hearing aid with a clean, dry cloth or tissue. 4) Am I wearing the most appropriate program? See your hearing professional. <\/strong><\/p>\n\n\n\n It is important to remember that certain types of malfunctions should be referred to your hearing professional to prevent further damage to the hearing aid or to avoid invalidating the hearing aid’s warranty. If the troubleshooting suggestions above do not resolve the problem or if there is physical damage to your hearing aid, please contact them. The hearing professional can often make repairs or modifications in-office, or they may need to send the hearing aid to the manufacturer for repair.<\/p>\n\n\n\n For additional troubleshooting tips, visit the\u00a0Hearing Aid Troubleshooting section\u00a0<\/a>of our website.\u00a0<\/p>\n\n\n\n
<\/strong>
If you aren\u2019t getting any sound from your hearing aid, ensure the hearing aid battery door is completely closed and the hearing aid is turned on. If you have a volume control, be sure the volume is not set on mute or on the minimum setting<\/p>\n\n\n\n
<\/strong>
The battery needs to sit in the hearing aid in a specific way for it to work (refer to your instruction manual for information on proper placement). Like other batteries, hearing aid batteries are polarized and have both \u201c+\u201d and \u201c-\u201d markings. The flat side of the hearing aid battery is the positive pole. Check for proper placement of the battery in your hearing aid. If the battery is upside down, your hearing aid won\u2019t be able to draw power.<\/p>\n\n\n\n
<\/strong>
Earwax, moisture, oils and other foreign materials can build up in the microphone(s), sound port, and tubing of the hearing aid negatively affecting its function. <\/p>\n\n\n\n
\u2022 If your hearing professional provided you with a cleaning tool or brush, use it to clean debris from the hearing aid\u2019s components.
\u2022 Clean or replace wax guard\/protection.<\/p>\n\n\n\n
<\/strong>
If your hearing aid has multiple programs, verify that you are using the most appropriate program for your environment. Some programs that are intended for the telephone or specific environments may sound unusual if you are using them in other situations.<\/p>\n\n\n\n![\"\"](\"https:\/\/amarillohearing.com\/wp-content\/uploads\/2020\/09\/audiologist-talking-with-patient.png\")
<\/figure><\/div>\n\n\n\n